ZwipKart Quality Standards

Condition Grading Guide

Every device on ZwipKart is graded against strict, standardised criteria. Here's exactly what each condition means — so you always know what you're getting.

Brand New

Factory sealed, untouched, full warranty

Packaging: Factory sealed in original box. Seal unbroken.
Cosmetic: Zero signs of use. Pristine condition inside and out.
Battery: 100% health. Never been charged.
Accessories: All original accessories included (charger, cable, documentation).
Warranty: Full manufacturer warranty applies.

Pristine

Like new. Battery 95%+, flawless screen and body.

Packaging: May be opened but device shows zero cosmetic wear.
Cosmetic: No scratches, scuffs, or marks of any kind. Screen flawless.
Battery: 95% health or above.
Accessories: All original accessories included.
Functionality: 100% fully functional. Every feature tested and working.

Excellent Condition

Minor cosmetic marks only visible under close inspection

Cosmetic: Very light surface marks that are only noticeable under bright, direct light. No dents, chips, or deep scratches.
Screen: No scratches or blemishes visible when the screen is on.
Battery: 85% health or above.
Accessories: Charging cable included. Original box and other accessories may not be included.
Functionality: 100% fully functional. Every feature tested and working.

Decent

Battery 75%+, visible wear. Fully functional at a great price.

Cosmetic: Visible scratches, light scuffs, or minor dents. May show signs of regular use. No cracks.
Screen: May have very light surface marks, but no cracks or dead pixels.
Battery: 75% health or above.
Accessories: Charging cable included. Original box and other accessories unlikely.
Functionality: 100% fully functional. Every feature tested and working.

Every Grade is Protected

Regardless of condition, every purchase from an Assured seller includes ZwipKart Assurance

30-Day Returns Full refund or replacement if the device doesn't match its listed condition.
1-Year Guarantee Covered against functional defects for a full 12 months after purchase.
IMEI Verified Every phone is checked against blacklist databases before listing.
Seller Accountability Sellers who misgrade devices face warnings, suspension, and removal.

Are you a seller?

These grading standards apply to all listings on ZwipKart. Accurate grading builds trust with buyers and leads to faster sales and fewer returns.

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